1. Our promise: you pay for the result
We do not charge to submit a case, to assess it, or to give you a quote. You do not pay anything while we work. You pay only after the result you asked for has been achieved, for example after a post has been removed. If it is not achieved, you owe nothing for that result.
We never guarantee that removal will happen, because Reddit and community moderators decide. Pay-after-removal is how we carry that risk ourselves, so you do not.
2. How it works, step by step
- You send us the Reddit link through the case form. It costs nothing.
- We assess it, typically within 24 to 48 hours, and tell you honestly whether there is a route to removal.
- If there is, we send you a fee quote in writing. It states the scope, the fee and what counts as the result. You decide whether to go ahead.
- We do the work. You pay nothing at this stage.
- When the result is achieved, we confirm it, normally with a dated screenshot in your portal, and issue an invoice there and by email.
- You pay by the payment link or bank transfer details on the invoice. We issue a receipt.
3. What counts as "removed"
On Reddit, removed content does not disappear and the page does not turn into a "page not found" error. The address keeps loading, and it shows a removal notice instead of the content. For a post that is a notice such as "[removed]", "Removed by moderator", "Removed by Reddit's filters" or "Removed by legal team". A comment shows "[removed]". A banned subreddit shows that the community has been banned. A banned user's profile stays online but shows the account as banned, with the username shown as "[deleted]" on its posts and comments.
Your quote names the result for your case. For removal, the result is achieved when the content is in one of these removed states as a result of our work. For other services, such as an account appeal, the quote states the result, for example that the account is reinstated. The Client Agreement has the full definition, and we confirm the result to you, normally with a dated screenshot in your portal.
If the content is later restored or posted again by someone else, that is a new matter. We will look at it and quote separately. The Client Agreement has the detail.
4. Quotes
- Every quote is in writing, before any work starts.
- It says whether the fee is per item or for the whole matter. If it is per item, you pay for the items removed and not for those that are not.
- It states the currency. We invoice in US dollars, euros, British pounds, Canadian dollars or Australian dollars.
- Fees exclude any tax that applies, unless the quote says otherwise.
- Extra links or a new matter are quoted separately before we start on them.
5. Invoices and how to pay
- Invoices appear in your client portal under the case, and we also email them. Each has a number, the case reference, what it is for and the amount.
- The invoice shows how to pay: a secure payment link to a third-party payment provider, bank transfer details, or both. Please include the case reference with a bank transfer.
- We never ask you for card details by email or message, and our site does not collect or store them.
- Once you have paid, you can press "Tell us you have paid" on the invoice in your portal and we will confirm when the payment arrives. Then a receipt is available in the portal.
Only use payment details that appear in your client portal or in an email from us about your case. If anything looks different from what you expect, contact us through the portal before paying.
6. When payment is due
Payment is due by the date on the invoice. If an invoice is not paid in time, we may send reminders and may pause any further work for you until it is paid. If you have a question about an invoice, tell us through the portal as early as you can and we will look at it straight away.
7. Ongoing services
Some services continue over time, such as monitoring. For those, the quote shows the price and when it is invoiced, and nothing is charged before you accept it.
8. Refunds and mistakes
If you paid the wrong amount, paid twice, or we invoiced an item that was not removed, we will correct it and refund the difference. Tell us through the portal and we will deal with it promptly.
9. Why we work this way
Many providers ask for payment first, whatever happens next. We think the person with the problem should not carry the risk of a result nobody can promise. That is why our fee depends on the result.
10. More information
The Client Agreement sets out the full terms of an engagement, including scope, confidentiality, liability and ending the engagement. Questions about fees: please use the client portal, or legal@joeloya.com for contractual questions.